How can we help you?
Foothill Transit can help you ride.
Sometimes to go good places, you need the right information at the right time. We’re here to help! We offer all these services live at our Transit Stores and by calling 800-RIDE-INFO (743-3463). You can also get help online — anytime, anywhere. Click on the links below for the information you need!
What can we do to help?
We can help you plan your trip. You’ll get important trip information, like where you get on and off the bus, and how you get to and from your bus stops; whether you’ll need to take more than one bus; which bus line you should take; and when you should get to your stop. (Pro tip: get to your stop 10 minutes before you expect your bus to leave, because traffic can be unpredictable.) You can find out the best route to take for fewer transfers or less walking. We even suggest great places to go on the bus on our blog.
We can help you pay your fare. How much will you have to pay? What’s the best way for you to save money? What do you actually DO to pay when you get on board the bus? Remember, you can always contact us if something goes wrong. And by the way, do you know which costs less money, driving or taking the bus?
We can help you find your bus. Where is your bus right now? (Hint: Select your bus line to see an interactive map with the real-time location of buses.) When will it arrive at your stop? How long would you have to wait for the next bus? Is it on detour?
We can help you report a problem or get a comment to the right person. Does something on board need servicing? Was your bus not where you expected it to be? Did your bus operator exceed your expectations? Do you want to recommend bus service in a certain area or at a certain time? Did you see something that the authorities should know about? Whenever you give us feedback about a particular bus ride, make sure to tell us the bus line, direction of travel, and a location and time — that could be where and when an incident happened, or where and when you got on or off the bus.
We can help make your ride safer, easier, and more enjoyable. We answer questions like… What should you keep in mind when waiting for your bus or boarding? What are the expectations while on the bus? What do you do when you want to get off the bus?
We can help you in 11 different languages, and we also offer phone service for hearing-impaired and TDD/TTY users. (Dial 711 and ask to be connected to 800-743-3463.) If you’re on of our website, choose your preferred language. If you’re speaking to one of our Customer Service Representatives, tell them what language you speak, and they’ll connect you with an interpreter.
Where can you go for help?
If you’re on board the bus, your bus operator is the best and fastest way to get help with your ride or to report a problem. You can also use our discreet and confidential Safety Watch app for safety and security issues.
One of the best ways to connect to help is to call 1-800-RIDE-INFO (743-3463). On the other end of the phone are our expert Customer Service Representatives. They can help you plan a trip, pay for your fare, find your bus, or get your comment to the right person. You can also speak with our friendly representatives in person at one of our four Transit Stores in West Covina, Pomona, City of Industry, and El Monte.
You can send in your comments or questions by email to email@example.com. Make sure to tell us what line you were riding, in which direction, and where and when you boarded, if applicable. Give us as many details as you can to help us help you. It may take up to about a week to get a reply, because our supervisors will need time to talk to everyone involved and to review our records.
We’re also on just about every kind of social media. Message us on Facebook or DM us on Twitter or Instagram, and we’ll be happy to help. We might not be able to answer right away, though. Our RIDE-INFO line is the best bet if you need an immediate reply.
All of the information about our lines, schedules, fare, and policies are available in English, Spanish, and Chinese in our Bus Book. Whenever we update our schedules, we offer the new Bus Book for free for the first month. After that, it’s available for $1 at our Transit Stores. It’s also always available for free to download from our online E Bus Book.
All this information and more is also available 24-7 on our website. Here you can see a map of our entire service area, find our Park & Rides, and view our holiday schedules. You can sign up to get a text or an email when your bus has service disruptions. You can find out what Foothill Transit does to provide service more sustainably. How big are we? What’s our history? How are we organized?
As often as we can, we like to come to you in person or with virtual meetings. We hold virtual meetings or go to your bus stops for “Meet the Planner” sessions after schedule updates to find out what’s working and answer your questions. We visit local schools to train the next generation of transit users. We take our electric buses to local events so that people can come on board and check them out. Keep an eye on our website and social media for the next time we’ll be near you.
Is there anything else you need? Please let us know. We’re here to help!