Foothill Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin, including the denial of meaningful access for limited English proficient (LEP) persons as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”). National origin refers to the particular nation in which a person is born, where the person’s parents or ancestors were born, or the language the person speaks. It is Foothill Transit’s policy that that all people, regardless of race, color, national origin or language abilities, will have equal access to its services.

Foothill Transit Title VI Program

Filing a Title VI Complaint

If you believe you have been subjected to discrimination under Title VI, you may file a Title VI Complaint Web Form with Foothill Transit.

You may also download a Title VI Complaint From below in various languages. Send the completed form to attn: Customer Comments at 100 S. Vincent Ave., Suite 200, West Covina, CA 91790. To request more information on Foothill Transit’s Title VI Program, please call 800-743-3463 or email titlevi@foothilltransit.org.

You may also submit a complaint directly to the Federal Transit Administration:

FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

Foothill Transit encourages the complainant to file the complaint as soon as possible after the alleged incident to ensure a complete investigation. Sometimes video footage is used in the investigation process. This footage is generally only retained for 7 to 14 days. Furthermore, the complainant is encouraged to provide all requested information to ensure a complete investigation.

Foothill Transit works to investigate and address customer comments within eight days. During that time, Foothill Transit may contact the complainant for more information. The complainant may withdraw the complaint.

After the complaint has been investigated, the staff member responsible for the investigation will attempt to respond to the complainant. The response will indicate the nature of the investigation and the resolution. The complainant has the option to appeal the decision. Again, Foothill Transit encourages the complainant to file an appeal as soon as possible to ensure a complete investigation and response.