Foothill Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color, or national origin, including the denial of meaningful access for limited English proficient (LEP) persons as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”). National origin refers to the particular nation in which a person is born, where the person’s parents or ancestors were born, or the language the person speaks. It is Foothill Transit’s policy that that all people, regardless of race, color, national origin or language abilities, will have equal access to its services.
If you believe you have been subjected to discrimination under Title VI, you may file a Title VI Complaint Form with Foothill Transit attn: Customer Comments at 100 S. Vincent Ave., Suite 200, West Covina, CA 91790. To request more information on Foothill Transit’s Title VI Program, please call 800-743-3463 or email email@example.com
Filing a Title VI Complaint
Any person who believes s/he/they has been discriminated against on the basis of race, color, or national origin by Foothill Transit may file a Title VI complaint by completing and submitting Foothill Transit’s Title VI Complaint Form or by calling 800-743-3463 or by emailing firstname.lastname@example.org to file a complaint. The form may be found down below in various languages or at any of Foothill Transit’s Stores or Foothill Transit’s Administrative Office in West Covina. The form may be mailed to Foothill Transit attn: Customer Comments at 100 S. Vincent Ave., Suite 200, West Covina, CA 91790 or submitted to Foothill’s Administrative office or Transit Stores or emailed to email@example.com.
The Complainant may also submit a complaint directly to the Federal Transit Administration: FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590
Title VI Complaint Procedure
Foothill Transit encourages the complainant to file the complaint as soon as possible after the alleged incident to ensure a complete investigation; furthermore, the complainant is encouraged to provide all requested information to ensure a complete investigation. Sometimes video footage from onboard Foothill Transit buses is used in the investigation process; however, this footage is only retained between 7 and 14 days after a given point in time depending on the circumstances.
According to Foothill Transit policy, a comment is investigated, addressed and closed out within eight days after receiving the comment, to the extent feasible. During that time, Foothill Transit may contact the complainant if more information is needed to resolve the case; if the complainant does not respond with the requested information, Foothill Transit will do its best to complete the investigation with the information provided. In addition, if the complainant withdraws his / her complaint or no longer wants to pursue an investigation, the case can be closed.
After the complaint has been investigated, the staff member responsible for the investigation will attempt to respond to the complainant. The response will indicate the nature of the investigation and the resolution. If the complainant wishes to appeal the decision, s/he has the option to do so. Again, Foothill Transit encourages the complainant to file an appeal as soon as possible to ensure a complete investigation and response.
Any person who believes s/he has been discriminated against on the basis of race, color, or national origin by Foothill Transit may file a Title VI complaint by completing and submitting Foothill Transit’s Title VI Complaint Form or by calling 800-743-3463 to file a complaint. The form may be found on Foothill Transit’s Website at the Title VI Page or in the Document Library or at any of Foothill Transit’s Stores or Foothill Transit’s Administrative Office in West Covina.
The form may be mailed or submitted to Foothill’s Administrative offices or Transit Stores located at:
West Covina Transit Store and Administrative Offices: 100 S. Vincent Avenue 2nd Floor, West Covina, CA 91790
City of Industry at Puente Hills Mall: 1600 Azusa Avenue Industry, CA 91748
El Monte Station: 3501 Santa Anita Avenue El Monte, CA 91731
Pomona: 100 W. Commercial Street Pomona, CA 91768
The Complainant may also submit a complaint directly to the Federal Transit Administration:
FTA Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
In compliance with the Americans with Disabilities Act, Foothill Transit makes accommodation for persons with disabilities who wish to use any of their services. These include but are not limited to wheelchair accessible ramps or lifts on all buses, low-floor, kneeling buses, audio and visual on board bus stop announcements and safety messages, elevators and escalators at Transit Store locations, TDD/TTY access via the California Relay Service via 711, and braille-enhanced bus stop booklets to assist with correct boarding. For more information, please call 800-RIDE-INFO (743-3463).
Foothill Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title II of the Americans with Disabilities Act of 1990 (“ADA”). If you need to make an ADA-related complaint, please use this ADA Complaint Form. For questions, contact firstname.lastname@example.org.
Reasonable Modification Requests
Please complete this form to request a reasonable modification of Foothill Transit’s bus services. Submit the completed form to the Reasonable Modification Coordinator via email at email@example.com, via fax at 626-915-1143, or via mail at 100 S. Vincent Ave, Suite 200, West Covina, CA 91790.