Contact Us
Foothill Transit Customer Service Representatives are ready to help you.
Please contact us with any comments or questions, including Lost and Found requests and ADA-related comments.
You can reach us by phone, email, fax, mail, or social media. Please note that we cannot guarantee immediate responses on social media. You can also speak with us in person at our Transit Stores — click here for locations and hours.
Phone
800-RIDE-INFO (743-3463)
Hearing-impaired and TDD/TTY users may use California Relay Service (CRS) – Dial 711 and ask to be connected to 800-743-3463
Monday–Friday 7am–9pm
Saturday 10am–8pm
Sunday 11am–6pm
Phone hours may change on holidays. Click here to subscribe to Rider Alerts, and get notified when changes happen.
Security-related concerns can also be submitted with the Watch app or by text to 626-243-7322. You can find more information at foothilltransit.org/watch.
Fax
100 S. Vincent Ave., Suite 200
West Covina, CA 91790
For public records requests, please email recordsrequest@foothilltransit.org.
Wondering when your bus will arrive?
For important information about major changes like detours, schedule changes, fare information, and more, make a Rider Alert account at https://foothill.rideralerts.com/myStop/AgencyAccount/Register. You can subscribe to get emails or text messages about your favorite bus lines.
Want to know if your bus is running on time? If you’re on your phone, this website can use your location to tell you about your closest stop. Or you can visit the schedule page for your bus line for an interactive map that shows you all the buses in service. Click on any bus stop to see when the next bus will arrive.
If you prefer an app, we share our data for anyone to use, so you can find us on apps like myStop, the Transit app, or even Google Maps.
If you’re at a bus stop, you’ll see the bus stop ID on the bus stop sign. You can text FT and your bus stop ID to 321123 to get the next bus arrival by text. For example, if your bus stop ID is 1234, text “FT 1234”.
Finally, you can call 800-RIDE-INFO for information about your bus.
Title VI
If you believe you have been subjected to discrimination under Title VI, you may file a Title VI Complaint Form with Foothill Transit attn: Customer Comments at 100 S. Vincent Ave., Suite 200, West Covina, CA 91790. To request more information on Foothill Transit’s Title VI Program, please call 1-800-743-3463. More detailed information about your Title VI rights are available at Your Rights.
ADA
Foothill Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title II of the Americans with Disabilities Act of 1990 (“ADA”). If you need to make an ADA-related complaint, please use this ADA Complaint Form. More detailed information about your ADA rights are available at Your Rights.
Reasonable Accommodation Requests
Please complete this form to request a reasonable modification of Foothill Transit’s bus services. Submit the completed form to the Reasonable Modification Coordinator via email at reasonablemods@foothilltransit.org, via fax at 626-931-7310, or via mail at 100 S. Vincent Ave, Suite 200, West Covina, CA 91790.